Nadine de Vries
Very happy with our Wandlie. The desk barely takes up any space and looks even sleeker in person than in the photos.
RETURNS
Not quite the right Wandlie for you? We make returns straightforward.
You have 30 days after receiving your order to request a return. Here is how it works, step by step, and what to keep in mind.
Return period
30 days after delivery
Packaging
Pack securely and carefully
Refund
After receipt and inspection
HOW IT WORKS
Returning in four steps.
Please register your return with us first. This lets us know your order is coming back and allows us to send the right return instructions.
1
Request a return
Contact us within 30 days of receiving your order and tell us your order number and which product you want to return.
2
Receive return instructions
After you request a return, we will send you the information you need to return your order correctly.
3
Pack your Wandlie carefully
Make sure the complete product is securely protected in its packaging to avoid damage in transit.
4
Inspection & refund
Once we receive your return, we inspect the product. We then refund you through the original payment method.
CONDITIONS
What to keep in mind
Return within 30 days
Let us know you want to return your order within 30 days of receiving it.
Return all items
Return the complete product, including any parts and accessories supplied with your order.
Prevent shipping damage
Pack your return securely and carefully. You are responsible for appropriate packaging during return shipping.
Use and damage
You may inspect the product as you would in a shop. Damage or use beyond what is necessary for inspection may affect the refund.
Return shipping costs
Return shipping costs are your responsibility unless the order was delivered incorrectly or there is a defect for which Wandlie is responsible. In that case, always contact us before sending anything back.
FREQUENTLY ASKED QUESTIONS
All about returns.
How long do I have to return my order?
You can request a return within 30 days of receiving your order.
How do I request a return?
Contact us with your order number and the product you want to return. We will send you the correct return instructions.
Are return shipping costs free?
Return shipping costs are normally your responsibility. If an incorrect item was delivered or there is a defect for which Wandlie is responsible, contact us before returning anything.
When will I get my refund?
After receiving and checking your return, we will refund you using your original payment method.
What if my Wandlie arrived damaged?
Take clear photos of the packaging and the damage, then contact us as soon as possible. Do not return the product yourself before receiving return instructions from us.
REQUEST A RETURN
Request a return
Want to return something?
Contact us with your order number. We will send you the correct return instructions and help you further.